Dynamic professional with a proven track record at Communicative, excelling in problem-solving and creativity. Adept at fostering teamwork and engagement, I leverage adaptability and leadership to drive process improvements. My ability to inspire trust and collaboration has consistently led to enhanced team performance and innovative solutions. Personable and analytical, with strong aptitude for understanding complex requirements and translating them into actionable plans. Possesses deep understanding of agile methodologies and user-centered design principles, with proficiency in backlog management and stakeholder communication. Focused on delivering high-impact solutions that drive business growth and enhance user satisfaction.
GBS Corporation 2021-03-01 — 2025-03-26
Defined the product vision and managed a backlog of over 100 items, contributing to a 20% increase in overall product value. Acted as the primary liaison between 5 key stakeholders and a cross-functional development team of 7. Prioritized features and set quarterly release goals, resulting in a 15% reduction in cycle time. Facilitated regular communication and feedback loops, sustaining a customer satisfaction rate above 95%.
Amazon 2017-05-22 — 2022-02-01
Assisted and guided 100+ third-party sellers monthly. Resolved 95% of seller inquiries within 48 hours. Provided strategic solutions leading to an average 20% increase in sales. Conducted compliance audits, reducing seller suspensions by 30%. Contributed to a customer satisfaction rate of 98%.
Terraba 2019-01-01 — 2021-03-01
Managed and nurtured 15+ key client relationships. Resulted in a 35% increase in upsell opportunities. Contributed to a 30% revenue boost per client. Maintained a 98% client retention rate. Led initiatives that improved satisfaction scores by 60%.
Certiprof 2024-03-01 — 2024-04-01
University of Costa Rica 2001-05-01 —
Instituto Tecnológico De Costa Rica 2019-01-01 — 2019-12-01
San Marcos University 2020-05-01 —
Research, Analysis, and Problem-Solving
- Market Research
- Pricing Strategy
- Data-Driven Solutions
Strategic Planning and Execution
- Marketing Strategy
- Brand Development
- Sales Forecasting
Organization and Development
- Documentation Management
- Workflow Oversight
- International Trade Compliance
Communication and Coordination
- Agency Communication
- Stakeholder Engagement
- Cross-functional Teams