Email
Website
https://www.linkedin.com/in/mariela-jim%C3%A9nez-b5999286/

Experienced Delivery Manager and Project Manager with a background in software delivery, Agile project management, and cross-functional team leadership. Passionate about building strong client relationships, fostering collaboration, and delivering technology solutions that create measurable business value.

Edify Software Consulting 2021-04-01 —

https://edify.cr/
Delivery Manager

Highlights

  • Lead software delivery projects for international clients, ensuring successful execution from project initiation through delivery.
  • Define project scope, timelines, deliverables, and resource allocation in collaboration with clients and technical teams.
  • Serve as the primary point of contact for stakeholders, providing transparent communication, project updates, and risk visibility.
  • Coordinate cross-functional teams including software engineers, QA, UX/UI designers, and Product Owners.
  • Facilitate technical discussions, solution planning, and architectural decision-making with engineering teams.
  • Identify, assess, and mitigate project risks while proactively managing issues and dependencies.
  • Drive continuous improvement initiatives to optimize delivery processes and team performance.
  • Lead Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
  • Coach teams on Agile best practices and foster a culture of collaboration, accountability, and continuous improvement.

GBS Data Corporation S.A. 2019-04-01 — 2021-04-01

Scrum Master

Highlights

  • Led Agile and Scrum teams across Costa Rica, Panama, and Mexico.
  • Facilitated Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions.
  • Partnered with Product Owners to prioritize product backlogs and align delivery with business goals.
  • Removed delivery impediments and coached teams to improve Agile maturity and collaboration.
  • Mentored Scrum Masters and promoted Agile best practices across distributed teams.
  • Managed stakeholder communication, release planning, and continuous process improvement.

Concentrix 2016-11-01 — 2019-04-01

Technical Support Manager

Highlights

  • Led technical support teams focused on operational excellence and customer satisfaction.
  • Managed customer escalations and collaborated with leadership to resolve critical technical issues.
  • Monitored KPIs and performance metrics to identify improvement opportunities.
  • Conducted quality audits, coaching sessions, and performance evaluations.
  • Implemented continuous improvement initiatives to increase service quality and team performance.

Tek Experts 2013-09-01 — 2016-11-01

Training & Enablement Manager

Highlights

  • Led global training and enablement programs supporting multiple international teams.
  • Developed technical training, onboarding programs, and HPE certification initiatives.
  • Managed customer escalations and collaborated on complex issue resolution.
  • Created and maintained technical documentation, compliance training, and internal communications.
  • Partnered with global stakeholders to improve knowledge management and operational readiness.

Universidad San Marcos 2007 — 2011

Business Administration
Bachelor's Degree

Project & Delivery Management

  • Project Management
  • Delivery Management
  • Agile
  • Scrum
  • Stakeholder Management
  • Risk Management
  • Release Planning
  • Team Leadership
  • Customer Success
  • Continuous Improvement

Tools

  • Jira
  • Confluence
  • Microsoft 365
  • Slack
  • Microsoft Teams
  • Salesforce
  • Figma
  • Miro
  • Trello
  • ClickUp
Spanish
Native
English
Advanced (C1)