Email
Website
https://www.linkedin.com/in/marialuisamadrigal/

Experienced Project Manager with a focus on communication and customer success. Certified Scrum Master and ITIL Foundation in IT Service Management. Proven ability to lead multidisciplinary teams and manage projects for international customers. Adept at stakeholder communication, budget management, and implementing Agile methodologies. Strong leadership and people management skills.

Edify Software Consulting 2021-12-01 —

https://edify.cr/es/inicio/
Project Manager/Delivery Manager

Highlights

  • Led projects and multidisciplinary teams for international customers using Agile frameworks (Scrum, Scrumban, Kanban).
  • Continuous communication with stakeholders, ensuring project progress visibility, and identifying areas for improvement.
  • Focus on Customer Success and Satisfaction. Budget and SOW management for project growth opportunities.
  • Proactive risk management and implementation of new processes based on performance analysis.
  • Serve as a Scrum and Agile methodologies coach, training teams globally, including teams in India unfamiliar with Agile methodologies.
  • SAFe Agile Release Train: Collaborated as a key SAFe Agile Release Train member for efficient and synchronized delivery.
  • Work in the roles of Product Owner and Scrum Master.

Hewlett-Packard Enterprise (HPE) 2020-10-15 — 2021-11-30

https://www.hpe.com/
Project Manager/Change Manager

Highlights

  • Managed projects for different-sized customers, including international accounts and cloud services.
  • Conducted daily meetings with global interdisciplinary customers and vendor teams.
  • Presented regularly to high-level stakeholders, creating new reports to improve value.
  • Reviewed service requests, ensuring critical elements were met.
  • Facilitated reliable information flow between different parties.
  • Approved invoicing for big and international accounts.

La Nación/El Financiero, Grupo Nación 2014-06-01 — 2020-10-01

https://www.nacion.com/
Journalist / Multimedia Producer and Project Manager

Highlights

  • Negotiated continuously with internal and external stakeholders.
  • Worked under tight deadlines and adjusted to changing priorities.
  • Developed strong communication skills in a fast-paced environment.
  • Collaborated with interdisciplinary teams for day-to-day operations.
  • Led multiple projects for external and internal customers in the audiovisual department.
  • Developed leadership and conflict resolution skills.
  • Managed different levels of stakeholders, negotiation, and creativity.

Universidad Nacional de Costa Rica (UNA) 2019 — 2020

Project Management
Specialization

Courses

  • The PM program is part of the Postgraduate in Information and Communication Technology Management of the UNA, a Registered Education Provider (R.E.P) of the Project Management Institute (PMI)

Universidad de Costa Rica (UCR) 2009 — 2014

Communication Sciences
Bachelor's degree

Courses

  • Bachelor's degree in communication, with an emphasis on journalism and audiovisual

Soft Skills

  • Strong communication
  • Stakeholder Management
  • Fast learner
  • Leadership
  • Conflict Resolution
  • Ability to work under tight deadlines
  • Agile Methodologies coach
  • Strategic Planning
  • Resilience

Other skill

  • Adobe Suite CC
  • Video edition
  • Video recording and production
  • Photography
  • Content management
  • Creative writting
Spanish
Native
English
C1
Portuguese
Basic