Jean Carlo Espinoza

Edify is a Software consulting firm based in Costa Rica who provides different services IT services. I collaborate with Developers, System Operators and end clients to provide a smooth software development life cycle and APM to ensure environment stability and rehability.

Identify, analyze and resolve tickets received from first-level support. Recommending and implementing new technologies to meet the business needs. Control production by monitoring system processes, working to resolve system issues, and following established escalation procedures as required. Develop and implement scripts and procedures, documentation, and monitoring production applications daily with early warning indicators. React on system-related alarms, determine the causes and take actions to fix them. Provide input and feedback to Product Development in the form of TSG tickets to resolve customer problems, issues, and concerns that require production program changes. Troubleshoot of Java-based applications.

Deploy and configure the IoT solutions in the client on premise infrastructure. Deploy and support applications into a high available environment. Provide Docker container support. Provide level 2 support for the IoT solutions once deployed. Perform Linux patching and upgrades. Create technical documentation, processes and architecture. Monitoring containerized microservices (mqtt, thingsboard, elastic search, Postgres). Develop and execute scripts for automated deployments.

Operational point of contact for the development team on deployments and critical business alerts. Perform maintenance activities in the infraestructure, run patches and application upgrades. Operational support for the different internal platforms of the company (Salesforce, Siebel, Integration tools). Respond and drive to resolution priority 1 incidents. Develop and modify automated SQL scripts for preventive and maintenance activities. Act as a technical reference for other team members (mentoring & training)