Diana holds a bachelor’s degree in Computer Engineering and master’s degree in Project Management. She has more than 13 years of experience in different industries such as products (Coca-Cola Company), banking (Western Union) and services (UST Global). She has worn various hats during her professional career, such as Business Analyst, Quality Assurance, Senior QA, QA Lead, and finally her current role as Project Manager. All that experience is translated into a full knowledge of development cycles and team’s interactions which is critical for project’s success. Her expertise includes the understanding of client’s needs and transforming those needs into requirements, creating/executing complex test cases, working with multidisciplinary teams in different regions (USA, Mexico, Europe, and India), onboarding new team members, creating processes and workflows and applying best PM practices. Diana also has excellent soft skills that have allowed her to adapt in the different environments very efficiently, building team’s cohesion and getting the best of people by having them motivated and always finds a way to create a trusted environment with the client that facilitates day to day interaction. She is very passionate about what she does and loves, and for her, this is like a hobby well paid! She loves to spend time with her family, gym, and wine!
Edify Software Consulting 2017-02-01 — Present
Highlights
- Planning and coordination of web development projects as the partner of the client and manager of the web development team (8+ people) for different projects.
- Management of team workflow and allocations: providing day-to-day leadership with direction and creating a career path to the team’s members.
- Work with the main stakeholders: Always we have to keep them updated about their projects (Daily status meeting). The negotiation is imperative, especially when we have more projects than people. We have to keep their expectation grounded (cost – deadlines – scopes)
2015-11-05 — 2017-02-01
Working as Sr. QA Analyst for a non-profit educational company, executing activities that are not only related to testing, but also to the liaison between business and delivery team, strategic testing planning, and interactions with different parties to solve non-trivial problems.
Highlights
- A project with an elaborated structure with different parties involved around the globe which required us to push our teams to meet aggressive deadlines and maximize productivity by helping in the resolution of problems and prioritization of work
- Work side by side with delivery teams in India and Costa Rica to identify the causes of complex issues and collaborate in them by providing data and analytics.
- Helps in the creation/execution of complicated test plans which includes functional testing, regression testing, mobiles devices testing and cross-browser testing
- Define QA standards/processes/reporting/metrics using best industry practices that allow our QA team to work more efficiently and maximized performance
UST - Global 2015-06-08 — 2015-06-27
Working as Sr. QA Analyst for a local Costa Rican company in the banking field (send-receive money online between countries), I had a team of 3 resources in Mexico and I was in charge of all the QA efforts for the sending money implementation system and I was the direct contact with the client to solve issues with development teams
Highlights
- Defining QA processes and implementing best practices for testing
- Work in conjunction with development team and business to find issues and re-define requirements that suit better overall business needs
Western Union 2008-12-04 — 2014-07-08
Working as Sr. QA Lead in banking IT projects for Western Union, coordinating a team of +5 people and reporting IT project managers, interacting with different multi-capabilities teams worldwide, and different layers in the organization.
Highlights
- Experience in functional testing, regression testing, mobiles devices testing, and cross-browser testing
- Coordinating/Assigning tasks to the team members based on business priorities
- Onboarding of new QA teams in India in QA best practices and processes. Supervising their work and provide support until mobilization was completed
The Coca-Cola Company 2005-07-04 — 2008-11-28
I was a Business Intelligence Analyst for the sales system implemented in all Central and part of South America.
Highlights
- Experience in databases using OLAP and SQL queries
- Incident management: Documenting issues and working directly with clients to find the root cause and solve issues
- Business Analyst: Gathering client’s needs, analyzing efforts, managing expectations, and prioritization of requirements. Send reports about the process of their requests
Universidad Nacional de Costa Rica 2007-01-30 — 2009-12-05
Instituto Tecnológico de Costa Rica 2000-01-25 — 2005-09-08
Project Management
- Problem Solving
- Client Management
- Scope, time and cost management
- People Management
Quality Assurance
- Problem Solving
- Black Box Testing
- Mobile and Web testing